For pricing & enrollment CALL NOW (800) 321-4405
All components of Cares Support, plus:
Free loaner coverage & printer repair during TrueSupport plan coverage period
Phone-based technical support including remote assistance
Complimentary one hour of training annually
Complimentary cleaning kit and remote printer check-up provided annually
.
Manufacturer warranty · genuine brand parts
Free lifetime tech support from ID specialists
Fast shipping from in-stock inventory
TrueSupport Three Year Support Warranty Plan
TRUESUPPORT HELP Dedicated support at your fingertips
You can actually talk to our dedicated support team on the phone. On top of our complimentary lifetime email support (1-3 day turnaround) and 30-day
setup over the phone, TrueSupport will include troubleshooting and technical support via phone and hands-on help via remote desktop assistance from
the best technical experts in the industry.
PREMIUM SERVICE + MAINTENANCE
As a TrueSupport subscriber, you will receive a complimentary cleaning kit and remote printer check-up annually through the duration of your subscription. Through these preventative services, potential future obstacles that could interrupt business's daily operations can be avoided.
PRINTER MAINTENANCE + LOANER COVERAGE
Within your TrueSupport coverage period, our technical support experts are standing by to offer remote phone support. If your ID card printer requires service, we'll provide a loaner machine to keep your business running while we repair your printer. Note: Printer consumables and print heads not included in maintenance.
TRAINING
Get one hour of training every year to help you take advantage of every feature and know it well to help you and your business.
EXTENSION OPTIONS
Options for extending your TrueSupport to 4-year and 5-year plans are available. Call us now for pricing and enrollment (800)
321-4405
Have Questions? We Have Answers! CALL US NOW for pricing and enrollment in TrueSupport(800)
321-4405 with your Printer Serial Number & Purchase Date
IDW Care - Included with every printer purchase
TrueSupport Premium Plan
3-year manufacturer’s warranty on printer hardware (parts + labor)
3-year manufacturer’s warranty on printer hardware (parts + labor)
Free loaner coverage & printer repair during TrueSupport plan coverage period
Free 30-day setup w/ phone support
Free 30-day setup w/ phone support
Complimentary one hour of training annually
Lifetime email support
Lifetime email support
Complimentary cleaning kit and remote printer check-up provided annually
Additional phone-based technical support at standard billing rate
Phone-based technical support including remote assistance
Options for extension to 4-year and 5-year plans available
Factory warranty and repair advocacy
Factory warranty and repair advocacy
Claims initiated via support email address post 30-day setup support promise
Claims initiated via support email address post 30-day setup support promise
Additional Info
Included with every printer purchase
TrueSupport
3-year
TrueSupport
4-year
TrueSupport 5-year
3-year manufacturer’s warranty on printer hardware (parts + labor)
3-year manufacturer’s warranty on printer hardware (parts + labor)
4-year manufacturer’s warranty on printer hardware (parts + labor)
5-year manufacturer’s warranty on printer hardware (parts + labor)
Free 30-day setup w/ phone support
Free 30-day setup w/ phone support
Free 30-day setup w/ phone support
Free 30-day setup w/ phone support
Lifetime email support (1-3 days)
Lifetime email support (1-3 days)
Lifetime email support (1-3 days)
Lifetime email support (1-3 days)
Additional phone-based technical support at standard billing rate
Additional phone-based technical support at standard billing rate
Additional phone-based technical support at standard billing rate
Additional phone-based technical support at standard billing rate
Factory warranty and repair advocacy
Factory warranty and repair advocacy
Factory warranty and repair advocacy
Factory warranty and repair advocacy
Claims initiated via support email address post 30-day setup support promise
Claims initiated via support email address post 30-day setup support promise
Claims initiated via support email address post 30-day setup support promise
Claims initiated via support email address post 30-day setup support promise
Loaner coverage during manufacturer warranty period
Loaner coverage during manufacturer warranty period
Loaner coverage during manufacturer warranty period
Phone-based technical support including remote assistance
Phone-based technical support including remote assistance
Phone-based technical support including remote assistance
Complementary one hour of training annually
Complementary one hour of training annually
Complementary one hour of training annually
Complementary cleaning kit and remote printer check-up provided annually
Complementary cleaning kit and remote printer check-up provided annually
Complementary cleaning kit and remote printer check-up provided annually
Trade-in credit: $200 single sided; $300 for dual sided
Trade-in credit: $200 single sided; $300 for dual sided
Trade-in credit: $200 single sided; $300 for dual sided
